WeLakeside® (“we”,” WeLakeside®”, “our” or “us”) is committed to protecting customers (“you” and “your”) personal data. This Privacy Policy ("Policy"), along with our Terms & Conditions and Cookie Policy, explains how we collect and handle your information across all of our websites, mobile apps and other services (“website”, "service", “platform”), and when you attend events organised by us, and when you correspond with us (via email, postal mail, communication apps, online chat box and over the phone). It also covers data that we might receive from third parties.

In this Privacy Policy, our Website refers to the website at www.welakeside.com.

From time to time we will update this Privacy Policy. The date below shows when the Privacy Policy was last updated. So we recommend you to visit this page regularly to get the most updated information about our privacy policy. We will make every appropriate effort to communicate any changes to this policy to you.

Controller & Data Protection Officer

The Controller of your personal data is WeLakeside®, registered office in Bellevue, WA.

What personal data do we collect?

We only use your information where you've given us your consent, where it’s necessary to deliver the services you've requested, where it’s necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this policy. We collect personal data from your interactions with us, such as when you engage with our platforms, attend a WeLakeside® event, or when you email or phone us.

The personal data we collect from you includes but not limited to:

• Your browser or device information.
  
  
• Information about your use of our websites and apps.
  
  
• Your communications with us, including when you report a problem with our site or when you submit a complaint.
  
  

What personal data do we receive from third parties?

We might receive your personal data from third parties, such as the following:

• IT systems and software tell us how you engage with our platforms.
  
  
• Data specialists or IT systems suppliers provide us with insights about the users on our platform, based on their own aggregated data sets.
  
  
• Government and law enforcement authorities may provide us with personal identification and background information when they are involved in official inquiries.

When do we collect your personal data?

- When you visit our platform and apps.

When you visit our platform, even if you don't make an enquiry, we will automatically collect certain information such as your IP address, operating system details, browser details, referrer website and website activity. This information is collected anonymously and may not be connected to your personal information.

If you are using a mobile device, we may collect data that identifies your mobile device, location details and any specific settings.

- When you request to receive our email newsletter, participate in a poll or survey.

We collect your email address, name and the platform or app you requested our newsletter from and the information you have requested. You can unsubscribe from our newsletter at any time using the unsubscribe link on any email.

- When you exchange correspondence with us.

We collect your email address or address (if available), name, phone number (if available), workplace (if available when you use a corporate email),  when you exchange correspondence with us including via email, online chatbox, message apps (such as WhatsApp), postal mail or via phone calls.

- When you apply for a job at WeLakeside®.

If you apply for a job at WeLakeside® we will collect, use and store your personal data concerning your application. We will use the data on your subsequent career inside our company.

How do we use your personal data?

We process your personal data when necessary to pursue our legitimate interests as for the following:

• Recruitment and employment: If you apply for a job at WeLakeside® we will retain your data throughout the recruitment process. If you are successful and are offered a role at WeLakeside® we will hold your data following staff contracts.
  
  
• Contract: We process your personal data when necessary for contractual reasons, such as to administer your account registration and to provide products and services that you have requested.
  
  
• Improving our services and our systems: Sometimes we will use your data to help us improve the quality and functionality of the services that we offer. This includes:
  • Analysing your recent visits to our website and app and how you move around different sections of the platform for analytics purposes to understand users interact with our website so that we can make it more efficient and easy to use.
  • Troubleshooting, data analysis, testing, research and for statistical and survey purposes by us, to support us enhance our systems and improve our services.
  • In some circumstances, we may send data about our platform users in aggregate, anonymised or pseudonymised form to third parties for them to provide these services to us.

• Legal requirement and vital interests: In some cases, we will have a legal obligation to collect personal data from you which may require us to collect and retain records of products and services that we sell.
  
  

We suggest that you check this page for updates, as we will update this policy from time to time.